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Terms and conditions


Welcome to the Urbansin website. Our website and all our services are made available in accordance with the following terms and conditions (starting now "T&C"). By accessing, browsing and making purchases on Urbansin you irrevocably accept that these T&C exclusively regulate the relationship between you and us. Urbansin (hereinafter "Urbansin", "website", "we", "we") suggests reading these T&C carefully, from time to time we may update, change and modify this document at our discretion. Please check back often for updates. If you do not accept and accept these T&C, you may not use the website and we kindly ask you to leave it immediately. Your continued use of the website constitutes your acceptance of the General Terms and Conditions applicable at the time of each use of the website. If you purchase goods on the website, a purchase agreement will be concluded with Urbansin. The exclusively Swiss material law will regulate the contractual relationship between you and us, as well as these T&C.




Registration To access certain services on our website you need to create an account. During the registration process you are required to provide true, accurate and complete personal information. If any of your registration information changes, please let us know via our Contact Form. Regarding the use of personal data, please refer to our Privacy Policy.


1.2 Eligibility for purchase

This website is available only to people who have accepted T&C. By purchasing products from our website you accept these T&C. To be entitled to purchase products from our website, you will be asked to provide your personal information. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. You will also guarantee that the payment details are valid and correct and confirm that you are the person referred to in the billing information provided. Furthermore, you agree not to impersonate any other person or entity or use a false name or use a name that you do not have the authority to use. The credit card registered for payment must be issued by a bank acceptable to, whose questions are acceptable to us and which have authorized us to process a charge or debit on their credit card for an amount equal to the total price of purchase (including if applicable, sales tax and / or shipping and / or packaging costs) for the purchased goods. To offer our customers the safest shopping experience, we adhere to a high-end fraud detection and ordering protocol. By placing an order, you authorize us to perform fraud and credit prevention checks. Furthermore, the user accepts that we can use the personal information provided by the user in order to conduct adequate anti-fraud checks. In the event that the transaction does not pass the aforementioned screening process, we reserve the right to cancel the order without notice or guarantee. Regarding the use of personal data, please refer to our Privacy Policy.


1.3 Pre-orders

Urbansin may, at its discretion, grant you the opportunity to pre-purchase items that must be released to the public in the near future, but which have not yet been released at the time of the pre-order. A pre-order will be treated as a normal order, therefore all the provisions of T&C apply. As a result, a pre-order will be processed on the day it was made and all payments will be deducted on the same day. The delivery dates we indicate when we accept your pre-orders are the dates confirmed by our suppliers. You acknowledge that these dates are only indicative and that they can be modified or returned at any time by our suppliers. We are not responsible for delays, cancellations or changes to all booked items. In the event that Natural Mystic is unable to deliver a pre-ordered item, we will refund the full amount paid, with the same payment method chosen for the specific pre-order. No interest will be paid on the amounts reimbursed.


1.4 Acceptance of the order

By purchasing on you implicitly accept our T&C. All orders we receive are subject to availability and acceptance, we reserve the right to refuse any order at any time. The offer of goods on our website must not be considered a binding offer, it is the invitation to present a purchase offer, which we may decide to accept by sending a confirmation of purchase. After completing a purchase on our website, we will send you an email confirming the details of your order and we will provide you with a payment reference and the total value that will be charged to your credit card. This is not an order confirmation and does not imply that has accepted your order, it is only the confirmation that we have received it. Your order will be accepted and the contract between you and us will be completed only when you receive a notification email informing you that we have sent the products you ordered. This notification will be considered as confirmation of the purchase. We will ship the products only after full payment. Our acceptance of your order will be considered completed and received by you at the time and on the date the e-mail was sent. The time and date are specified in the e-mail. This applies regardless of whether, for reasons beyond our control, this e-mail has not been received. If for any reason we could not provide an ordered item, we will release the funds held in your account for purchase. Risks and benefits relating to the products purchased are transferred by us upon delivery of the products to the shipping agent. In other words, we assume the risk of shipping. We may at any time refuse to process and therefore accept a transaction for any reason or refuse the service to anyone at any time at our complete discretion, without any obligation to indicate the reason for the refusal. We reserve the right not to accept your order if, for example, we are unable to obtain payment authorization, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not meet our standard quality control. may reserve the right to limit more quantities of an item by order or customer, depending on availability.


1.5 Product details

While every effort is made to ensure that the details on our website are accurate, from time to time we may discover an error in the price of the products. If we find an error in the price of a product in your order, we will inform you as soon as possible. We will have no obligation to accept or execute an order for a product that has been advertised at an incorrect price and we reserve the right to cancel this order that has been accepted or is in transit. If you order a product that does not have a correct price for any reason, we will send you an email or we will call you to inform you that we have not accepted your order and / or that the relevant part of your order has been canceled. If you have already paid for the goods, we will refund the full amount as soon as possible. In the event that the products are recalled during transport, we will process the refund once the products have been returned to us. We provide images, descriptions and expected availability of each product.


1.6 Modification or cancellation of the order

Your order can be modified or canceled as long as it has not been packed and / or shipped. We will do our best to accommodate any changes or cancellations before the order enters our shipping queues. To change or cancel your order, we strongly recommend that you contact us promptly by post or complete the contact form.



2.1 Security of payments

Digital security systems ensure the encrypted transmission of your personal data. Furthermore, technical measures protect our website from damage, destruction or unauthorized access. A secure connection provides secure transmission of your personal data, including credit card and account information.

2.2 Payment methods accepts the following payment methods: Paypal Credit cards

2.3 Prices and currency

Prices on our website and all transactions - payments, invoices and refunds - are in EUR. Our prices are intended with sales taxes.



3.1 Shipping costs, taxes and duties

The service is performed through the Italian Post Office or the Swiss Post.

3.2 Delivery times

All items currently available in our warehouse will be shipped within 10 (ten) working days of your order. Pre-ordered items will be shipped as soon as the supplier delivers them to our warehouse. All orders are processed during our main service hours, from Monday to Friday, from 9:00 am to 6:00 pm GMT + 1. The estimated transit time does not take into account any delays caused by - as an indication but not exhaustive - meteorological conditions, personalized operations, strikes. Furthermore, is not responsible for any shipping delays caused by circumstances beyond its control. During promotional events (eg Christmas, Black Friday, Sales) orders can take up to 48 additional hours for delivery. You acknowledge and agree that security checks and fraud for novice customers may delay shipment.



4.1 Return Policy

For hygienic reasons Urbansin does not allow product returns. Should there be manufacturing defects, we ask you to contact us no later than 2 days from receipt of the item indicating the problem. If no communication is received within the aforementioned term, the Customer confirms that the products received are in perfect condition.

4.2 Repeated returns monitors the number of returns made by customers and continuous returns will be marked and, at our discretion, could lead to the termination of your account or the rejection of a future order.

4.3 Defective goods

Goods are classified as faulty if they are damaged. Please note that items which are damaged or due to misuse will not be considered defective.


Once the return has been received, a quality check is performed. Note that: Only items that meet all the above conditions the right to reimbursement; The refund is always credited to the payment method with which the original purchase was purchased; The refund is always credited to the buyer's account; The time required to receive a refund depends on the payment method or the credit card provider; if your purchase was offered with a promotional code / coupon, you will receive a refund only for what you paid, or charged after the purchase of the voucher. Furthermore, the promotional voucher will no longer be valid; if the purchase was offered with a promotional code / coupon and is partially returned, you will receive a proportionally reduced refund of the value of the voucher. Items received in unsuitable conditions will not be refunded. An item not eligible for reimbursement will then be returned to the customer at his own expense. If you do not provide us with any instructions within seven (7) calendar days from the day the e-mail is sent, we will have the right to provide the item (s) definitively and irrevocably. This applies with the fact that, for reasons beyond our control, the e-mail has not been received. The Customer bears all additional costs arising from a breach of any of the conditions in these T&C.


6. WARRANTY provides the guarantee for defective items according to the provisions of the Swiss Code of Obligations, in particular its par. 192-210. Notwithstanding these provisions, the termination of the purchase contract is excluded and the warranty period is limited to twelve (12) months from the delivery date. The Code of Obligations in English is available on the official website of the Swiss government ( Please read the above provisions carefully. Our liability will be limited to the value of the purchase order that gives rise to a guarantee (liability limit).



The content and design of the site are the intellectual property of You agree not to violate these intellectual property rights. We decline any responsibility for the content of third-party websites linked to us.



If any provision of these T & Cs is deemed illegal, invalid or unenforceable in whole or in part, these Terms will continue to apply to the other provisions and the rest of the provision concerned.



Exclusively Swiss material law, excluding (i) the United Nations Convention on Contracts and the International Sale of Goods, and (ii) the conflict of laws rules, govern the contractual relationship between you and us as well as these T&C. For any dispute concerning the application of these T & Cs (in particular as regards, for example, the purchase of goods on, the user accepts that the ordinary courts of Lugano, Switzerland, will have exclusive jurisdiction. We may choose at our sole discretion to proceed before an alternative court. Lugano will also be the exclusive exhibition venue and place of performance pursuant to these T&C.


Changes to these Terms: We may change these Terms at any time. In that case, we will inform you of the changes in question on first access after the changes have been made. If you continue to use, your use constitutes an acceptance on your part of the modified Terms. The date shown at the bottom of this page is the date of the last update of these Terms. We collect and process data in accordance with our Privacy Policy. Please read it to learn more about the type of personal information we collect about you, how we use it and the third parties with whom we share it, how to protect it, the nature of the rights you have and how to present their cause. Please read our privacy policy and cookie statement before you begin. Disclaimer: We disclaim, on the one hand, any liability for any loss (eg loss of data, profits, income, contracts and / or customer) and / or any loss (eg direct, indirect, punitive and / or consequential), as well as any costs related to the network (eg legal fees and / or court costs). This exclusion of liability is particularly applicable in the event of violation of these Conditions or in the case of use of technologically harmful materials or procedures (such as a virus or a cyber attack that makes the service unavailable) that could affect computer equipment, software , your data or other materials relating to the use of our website. Swiss law governs these Terms. You irrevocably acknowledge the exclusive jurisdiction of the courts of the Canton Ticino, for any procedure concerning the application of these Conditions. We may transfer our rights and duties pursuant to these Terms to third parties; however, this does not affect your rights under them. These Terms are intended to grant rights only to you and us. - ​​Terms and conditions Rev 02 September 2019



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